Insurance reports
Documentation your insurer can actually work from.
Ref DOC-01
A claim stalls when nobody can prove where the water came from. Our reports state the cause, show the evidence and locate the point — so the assessor, the plumber and the policyholder are working from the same document.
Inside the report
Five sections, issued on every detection.
Stated finding
The confirmed leak type, the system affected and the location, written in plain language your plumber can price from.
Photographic evidence
Site photographs of the marked point with scale references, so nothing depends on a verbal description.
Thermal images
Radiometric captures showing the temperature contrast that supports the finding, with the scale visible.
Test results
Pressure readings, isolation results and moisture readings recorded by room or zone.
Recommendation and scope
The recommended repair approach and access requirement, so the claim and the quote align.
No charge
The report is part of the detection, never an upsell.
Claims we support
Where the report is usually needed
- Geyser and hot-water pipe failures
- Burst supply lines and slab leaks
- Trace-and-access claims
- Damp and moisture damage disputes
- Pool and irrigation line failures
- Building defect and dilapidation reports
If your assessor has asked for a specific format, send us the requirements before the survey and we will confirm whether we can meet them.
How to proceed
From claim to evidence in three steps
- 01
Book the detection
Tell us the claim reference and what the insurer has asked for. We confirm the scope and fee up front.
- 02
Attend and document
The leak is located non-invasively, marked and photographed, with pressure and thermal evidence recorded on site.
- 03
Report issued
You receive the written report the same day in most cases, and we can send it to your broker or assessor on request.
REYDS provides detection and documentation. We do not adjust, approve or negotiate insurance claims.
FAQ
Insurance report questions
Still unsure? Call the 24/7 line or send a WhatsApp and describe what you are seeing — we will tell you what test is needed.
Will my insurer accept a REYDS report?
Our reports are structured around what loss adjusters ask for: a stated cause, a located point, photographs, thermal evidence and test results. Acceptance remains the insurer's decision, but the evidence is presented in the format they expect.
Do you deal with the insurer directly?
We report to you as the client and can provide the report directly to your broker, insurer or loss adjuster on request. We do not negotiate claims.
Is the report included in the detection fee?
Yes. The written report is issued at no extra charge on every detection, and it is yours to keep and share.
Can you attend a trace-and-access appointment?
Yes. We locate and mark the leak before access work starts, and can re-attend once the repair is complete to verify the moisture has returned to normal.
24/7 dispatch · 069 268 0988
Need evidence for a claim?
Tell us what you are seeing. We confirm the test needed, agree the fee and find the leak — with a written report and your no-find-no-fee guarantee.